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Cancellation Policy

In this Cancellation Policy, we will provide clear guidelines on how to cancel an order on our website.

Order Cancellation Policy

You can cancel your order at any time before it has been shipped. To initiate a cancellation, please contact our customer service team at [email protected] as soon as possible. While we will make every effort to accommodate your request, please note that once an order has been processed and shipped, we are unable to cancel it.

When contacting us to cancel an order, kindly provide the following information:

  • Your order number
  • The reason for the cancellation
  • Your contact information

If your order has not yet been processed and shipped, we will cancel it and issue a full refund to the original payment method used for the purchase. Refunds will be processed within 4-8 business days from the cancellation request.

If your order has already been processed and shipped, you will need to initiate a return upon receiving the item. For instructions on how to initiate a return, please refer to our Return & Refund Policies Policy.

Out-of-Stock Items

In rare cases, an item may be out of stock after an order has been placed. If this occurs, we will promptly notify you and offer the following options:

  • Wait for the item to become available again and have it shipped once restocked.
  • Choose an alternative item of equal or lesser value.
  • Cancel the order and receive a full refund.

Should you choose to wait for the item to become available again, we will notify you as soon as it is back in stock and ready for shipment. If you opt for an alternative item or cancellation, the necessary changes or refund will be processed within 5-10 business days.

Pre-Order Items

 At times, we may offer pre-order items on our website. Pre-order items are products that are not yet available for immediate shipment but can be ordered in advance. Please note that the estimated shipping date for pre-order items may be subject to change due to factors beyond our control. We will strive to keep you informed of any changes to the shipping date.

If you wish to cancel a pre-order item before it has been shipped, please contact our customer service team at [email protected] as soon as possible. We will cancel the order and issue a full refund to the original payment method used for the purchase. Refunds will be processed within 5-10 business days from the cancellation request.

If you have any questions or concerns regarding this policy, please don’t hesitate to contact our customer service team at [email protected]. We are here to assist you and ensure the best possible shopping experience.